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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us at (530) 787-4502.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Is there a fee to open a new account?
Yes. It is $25.00.
How often do I get billed for the services?
Monthly
When does the District bill its customers?
The District bills its customers the first week of each month.
When is the final due date for the current months billing?
It is the last day of that month.
Is there a penalty, and if there is, how much is it?
Yes. The Penalty is 10% of the previous month.
If I am more than one month behind, is there any interest charged, and if there is, how much is it?
Yes. There is an interest charge on anything older than 30 days, the interest rate is 1%.
When would my services get turned off for non-payment?
Your services will be turned off once you have any money owing past 60 days.
Will I get a notification of my services being shut off?
Yes, you will receive a red card in the mail inside an envelope, rather than your normal blue card, stating what is past due and what day the shut off will be.
*Recommendation at that point: Pay what is past due by the due date, and/or, contact the office either in person or by phone, as this will be the only notice you will receive.
If my water is turned off for non-payment, is there a charge for it being turned off and also a charge to have it turned back on?
Yes. There is a charge of $24.00 for a turn off, and there is a charge of $24.00 to have it turned back on during regular business hours. Additional fees may apply for services after regular business hours.
Where can I drop my payments off after hours?
The district has a drop box to the left of the front door of the district office located at 26490 Woodland Avenue, Esparto, CA 95627 which has 24-hour access.
Please do not put cash in the drop box.
What does an average customer pay for residential services?
- Water Connection Fee: $48.21
- Water Usage Fee: $1.52 per Unit (1 Unit = 748 Gallons)
- Sewer: $59.55
- Street Lights: $2.10
Does the district own and maintain the street lights?
No. The street lights are owned and maintained by PG&E, (800) 743-5000. The district only collects the monies for the electricity and pays toward one street light bill through a mutual agreement with PG&E.
Does the district have meters?
Yes
How many gallons in a “unit” of water?
748
Each Unit = 1 hundred cubic feet (hcf)
What is the property owner's responsibility regarding the sewer lateral?
The property owner is responsible for cleaning and maintaining the street and house lateral all the way to the main sewer, except for reconstruction and repair. The ECSD is not responsible for any plumbing bills except when a street lateral requires reconstruction or repair.
